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Samsung Apps
I can't measure heart rate with my Galaxy S10e
FAQ for Samsung mobiles. Learn more about “I cannot measure heart rate with my Galaxy S10e”. with Samsung support.
Settings
What should I do when the location information is inaccurate on my Samsung smartphone?
read more about Change app permission settings on apps that track the GPS signal, read more about Change the power saving mode on your mobile device, read more about Check if the app is using the GPS
Application
How to connect your Galaxy smartphone to a car with Android Auto
FAQ for Samsung mobile devices. Learn more about “How to connect your Galaxy smartphone to a car using AndroidAuto” with Samsung support.
Software update
How to report an error using the Samsung Members app
FAQ for Samsung Member app. Learn more about "How to report an error using the Samsung Members app" with Samsung Support.
Samsung Apps
When I enter the Settings menu, my Galaxy S10 responds slower than before
FAQ for Samsung mobiles. Learn more about “When I enter the Settings menu, my Galaxy S10 responds slower than before”. with Samsung Support.
Lock
How can I unlock my Galaxy device if I forgot the security PIN, pattern or password?
How to unlock my Galaxy device if I forgot the security PIN, pattern or password
Application
How to buy app from Google Play Store and Galaxy Store?
FAQ for mobile devices. Learn more about How to buy an app from Google Play Store and Galaxy Store? with Samsung support
Others
Fixed an issue when using Smart View
FAQ for Samsung mobile devices. Learn more about troubleshooting an issue when using Smart View with Samsung Support
audio
How can I use Dual audio to share media on multiple devices?
FAQ for Samsung mobile devices. Learn more about How can I use Dual audio to share media on multiple devices? with Samsung support
Others
How to find phone model number serial number or IMEI number
FAQs for Samsung mobile devices. Learn more about How to find a phone's model number serial number or IMEI number with Samsung support
Application
Is my mobile device compatible with Disney Plus?
FAQs for Samsung mobile devices. Learn about Is my mobile device compatible with Disney+? with Samsung Support
Material
What to do if your Galaxy phone's touchscreen isn't working properly
FAQs for Samsung mobile devices. Learn more about What to do if your Galaxy phone's touchscreen isn't working properly with Samsung Support
Settings
How to set up dark mode on your Galaxy device?
FAQ for Samsung mobile devices. Learn more about “How to set up dark mode on your Galaxy device?” with Samsung Support.
Settings
How to enable automatic optimization on your Galaxy device?
FAQ for Samsung mobile devices. Learn more about “How to enable auto-optimization on your Galaxy device?” with Samsung support.
Settings
How to customize the adaptation sound?
FAQ for Samsung mobile devices. Learn more about “How to customize sound adaptation?” with Samsung support.
Camera
How to take photos showing the palm of your hand, with your Samsung Galaxy phone?
FAQs for Samsung mobile devices.Learn about How to take photos showing the palm of your hand, with your Samsung Galaxy phone?with Samsung Support
Others
How to Enable Wi-Fi Calling on a Galaxy Phone
FAQ for Samsung mobile devices. Learn more about How to Enable Wi-Fi Calling on Galaxy Phone with Samsung Support
Others
How to Check Date and Time in Samsung Gallery App
FAQ for Samsung mobile devices. Learn more about How to Check Date and Time in Samsung Gallery App with Samsung Support
Settings
How to Enable and Disable Predictive Text on a Galaxy Phone
FAQ for Samsung mobile devices. Learn more about How to turn predictive text on and off on a Galaxy phone with Samsung support
Others
How to Add Apps and Widgets to Your Galaxy Phone's Home Screen
FAQ for Samsung mobile devices. Learn more about How to add apps and widgets to your Galaxy phone's home screen with Samsung support
Application
How to manage photos and videos in the Gallery app by syncing them to OneDrive
FAQ for Samsung mobile devices. Learn more about How to manage photos and videos in the Gallery app by syncing them to OneDrive with Samsung Support
Others
How to Sync Your Contacts on Galaxy Phone with Your Google Account and View Synced Contacts
FAQ for Samsung mobile devices. Learn more about How to sync your contacts on a Galaxy phone with your Google account and view synced contacts with Samsung support
Settings
How to Manage App Notifications and Permissions Through Galaxy Phone Settings
FAQ for Samsung mobile devices. Learn more about How to manage app notifications and permissions through Settings on a Galaxy phone with Samsung Support
Network and Wi-Fi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
FAQ for Samsung mobile devices. Learn more about How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network with Samsung support
Others
How to troubleshoot your Galaxy phone's microphone when it doesn't recognize a voice well
FAQ for Samsung mobile devices. Learn more about How to troubleshoot your Galaxy phone's microphone when it doesn't recognize a voice well with Samsung Support
Material
Do you hear a little noise inside the device when you shake your Galaxy phone?
FAQ for Samsung mobile devices. Learn more about Hear a small noise inside the device when you shake your Galaxy phone? with Samsung Support
Material
Make sure the protective vinyl on your new Galaxy phone is completely removed
FAQs for Samsung mobile devices. Learn more about Make sure your new Galaxy phone's protective vinyl is completely removed with Samsung support
Material
How to pair a newly purchased earphone and a used earphone
FAQ for Samsung mobile devices. Learn more about How to pair a newly purchased earphone and a used earphone with Samsung support
Others
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
FAQ for Samsung mobile devices. Learn about Restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support
Others
How to Make a Video Call Using the Duo App on a Galaxy Phone
FAQ for Samsung mobile devices. Learn more about How to video call using Duo app on Galaxy phone with Samsung support
Samsung Apps
How to Set Up and Use Bixby Routines on Your Galaxy Phone
FAQ for Samsung mobile devices. Learn more about How to set up and use Bixby Routines on your Galaxy phone with Samsung support
Samsung Apps
How to Transfer and Backup Data Using Smart Switch on Galaxy Phone
FAQ for Samsung mobile devices. Learn more about How to transfer and backup data using Smart Switch on Galaxy phone with Samsung support
Settings
How to Block Accidental Touch on Your Galaxy Smartphone
FAQ for Samsung mobile devices. Learn more about “How to block accidental touches on your Galaxy smartphone” with Samsung Support.
Application
How can I use the Calendar app on my Samsung smartphone?
FAQs for Samsung mobile devices. Learn more about “How can I use the Calendar app on my Samsung smartphone?” with Samsung Support.
Samsung Apps
How to Use Samsung Mail App and How to Open Attachments on Galaxy Phone
FAQ for Samsung mobile devices. Learn more about How to use Samsung Mail app and how to open attachments on Galaxy phone with Samsung support
Samsung Apps
How to mirror your Samsung smartphone to your TV
FAQ for Samsung mobile devices. Learn more about “How to mirror your Samsung smartphone to your TV” with Samsung Support.
Others
How to stop your Galaxy phone from slowing down
FAQ for Samsung mobile devices. Learn more about How to stop your Galaxy phone from slowing down with Samsung support
Software update
How can I check which version of Android I have on my device?
FAQ for Samsung mobile devices.Encuentra más acerca de How can I check which version of Android I have on my device?with Samsung Support
Software update
Useful audio settings on Galaxy phone including separate app sound
FAQ for Samsung mobile devices. Learn about useful audio settings on Galaxy phone, including separate app sound with Samsung support
Others
What to do if you can't hear the phone call well
FAQ for Samsung mobile devices. Learn more about What to do if you can't hear the phone call well with Samsung Support
Others
Record and capture your Galaxy phone screen
FAQ for Samsung mobile devices. Learn more about Record and capture your Galaxy phone screen with Samsung support
Others
How to Manage Files on Your Galaxy Phone
FAQs for Samsung mobile devices. Learn about managing files, files, photos, mobile, phone, galaxy, smartphone, phone with Samsung support
Samsung Apps
How to create a Samsung account and what can it be used for
FAQ for Samsung mobile devices. Learn more about How to set up a Samsung account and what can it be used for with Samsung support
Others
How to Get a Samsung Account and the Benefits of Having It
FAQ for mobile devices. Learn more about How to get a Samsung account and the benefits of having it with Samsung Support
Application
Why Apps Quit Unexpectedly
FAQ for Samsung mobile devices. Learn more about Why apps quit unexpectedly with Samsung Support
Material
What to do when Samsung phone does not recognize fingerprints
FAQ for Mobile Devices. Learn more about What to do when Samsung phone does not recognize fingerprints with Samsung support
Others
What to do if you lost your Galaxy device
FAQ for Samsung mobile devices. What to do if you lost your Galaxy device with Samsung support
Others
How can I recover a deleted photo
FAQ for Samsung mobile devices. Read more about How can I recover deleted photo with Samsung support
Material
How to activate eSIM on my Galaxy Z Fold 2
FAQ for Samsung mobile devices. Learn more about How to activate eSIM on my Galaxy Z Fold 2 with Samsung support
Material
Will the NFC device work if it has an LED cover?
FAQ for Samsung mobile devices. Learn more about Will the NFC device work if it has an LED cover? with Samsung support
Software update
How to Stop Your Galaxy Mobile Device From Slowing Down
FAQ for Samsung mobile devices. Learn more about How to prevent your Galaxy mobile device from slowing down with Samsung support
Settings
How to Configure Call Settings on an Android Phone
FAQ for Samsung mobile devices. Learn more about How to configure call settings on an Android phone with Samsung support
Network and Wi-Fi
What to do when GPS not working properly on Android mobile device
FAQ for mobile devices. Learn about What is Quick Connect and how to use it? with Samsung Support.
Others
How to switch from iOS phone to Samsung
FAQ for Samsung mobile devices. Learn more about How to switch from iOS phone to Samsung with Samsung support
Battery
What to do when the mobile device has a problem with charging activation or boot loop
FAQ for Samsung mobile devices. Learn more about What to do when mobile device has problem with charging activation or boot loop with Samsung support
Samsung Apps
What is a Secure Folder and how to use it
FAQ for Samsung mobile devices. Learn more about What is Secure Folder and how to use it with Samsung Support
Software update
Update One UI 2 with Android 10
FAQ for Samsung mobile devices. Learn about Update One UI 2 with Android 10 with Samsung Support
Application
How to remove lock screen ads
FAQ for Samsung mobile devices. Learn more about “How to remove ads on lock screen” with Samsung Support.
Application
How to Fix Apps Keep Crashing and Freezing
FAQ for Samsung mobile devices. Learn more about "How to fix apps keep crashing and freezing" with Samsung Support.
Application
How to Troubleshoot Google Play Store Download
FAQ for Samsung mobile devices. Learn more about “How to fix download issues on Google PlayStore” with Samsung Support.
Application
How to Control Media and Devices on Your Galaxy Smartphone
FAQs for Samsung mobile devices. Learn more about “How to control media and devices on your Galaxy smartphone” with Samsung Support.
Backup Restore
How can I automatically back up data on my Galaxy device?
FAQs for Samsung mobile devices. Learn more about “How can I automatically back up data on my Galaxy device?” with Samsung Support.
Application
How to use the Samsung Members app
FAQs for Samsung mobile devices. Learn more about “How to use Samsung Members app” with Samsung support.
Software update
How to Update the Latest Software for Your Galaxy Mobile Device
FAQs for Samsung mobile devices. Learn more about “How to update the latest software for your Galaxy mobile device” with Samsung Support.
Samsung Apps
How can I use the Bixby app?
FAQs for Samsung mobile devices. Learn more about “How do I use the Bixby app?” with Samsung Support.
Battery
How to fast charge on your Galaxy device
How to fast charge your Galaxy device
Settings
Step-by-step setup guide for SWYPE MODE
FAQ how to set up swipe keyboard function
Others
Android Galaxy Fold mobile technology platform
How to guide for Samsung Galaxy Fold.Learn more about Samsung Fold with Samsung support.
Software update
After updating the Galaxy A30 device to the latest version, the maximum resolution is not set to 16 mp and only available at 8 mp
FAQ for Samsung mobiles. Learn more about “After updating Galaxy A30 device to latest version, maximum resolution not set to 16mp and only available at 8mp” with Samsung Support.
Others
Multimedia and peripheral functionality
FAQs for Samsung devices. Learn more about "Media and Device Functionality" with Samsung Support.
Application
I can't get 100 GB of bonus storage through the OneDrive app
FAQ for Samsung devices. Learn about “I can't get 100GB bonus storage through the OneDrive app” with Samsung Support.
Others
Frequently asked questions about the Galaxy A series 2019
FAQ for Samsung Mobiles. Learn more about "Galaxy A Series 2019 Frequently Asked Questions" with Samsung Support.
Others
When my Galaxy S10 goes to sleep mode, music streaming to Galaxy Buds stops
FAQ for Samsung Mobiles. Learn about “When my Galaxy S10 goes to sleep, the music playing on the Galaxy Buds stops.” with Samsung Support.
Software update
My Galaxy S10 is intermittently disconnected from the BMW car kit.
FAQ for Samsung mobiles. Learn more about “My Galaxy S10 is intermittently disconnected from the BMW Car Kit”. with Samsung Support.
Camera
When I use a third-party app such as Snapchat, WhatsApp, or Instagram, I cannot adjust the camera's viewing angle.
FAQ for Samsung mobiles. Learn about “When I use a third-party app such as Snapchat, WhatsApp or Instagram, I cannot adjust the camera's viewing angle” with Samsung Support.
Accessory and Bluetooth
My Galaxy S10 cannot pair via Bluetooth with the BWM Mini car radio.
FAQ for Samsung Mobiles. Learn about "My Galaxy S10 cannot Bluetooth pair with BWM Mini car audio". with Samsung Support.
Battery
When using Galaxy S10, battery drain was suddenly faster than before
FAQ for Samsung mobiles. Learn more about “When using Galaxy S10, battery drain was suddenly faster than before.” with Samsung Support.
Software update
Screen dimming is maintained all the time even though I removed the Galaxy S10 from my face during calls.
FAQ for Samsung Mobiles. Learn about “Screen dimming is maintained all the time even though I removed the Galaxy S10 from my face during calls.” with Samsung Support.
Others
When using face recognition, the front camera glows for a few seconds.
FAQ for Samsung mobiles. Learn more about “When using facial recognition, the front camera glows for a few seconds”. with Samsung support.
Application
The resolution of the image taken in Instagram in-camera mode is low and fixed.
FAQ for Samsung mobiles. Learn more about "Image taken in Instagram in-camera is low and fixed resolution". with Samsung support.
Camera
When I try to take a photo in Panorama mode, the preview screen is blurry compared to other modes.
FAQ for Samsung mobiles. Learn about “When I try to take a photo in Panorama mode, the preview screen is blurry compared to other modes”. with Samsung support.
I see that the Samsung Pay app was activated when I turn on my Galaxy S10/S10+ screen
FAQ for Samsung mobiles. Learn more about “I can see that the Samsung Pay app has been activated when I turn on my Galaxy S10/S10+ screen.” with Samsung support.
Software update
After software upgrade, my S10+/S10e device freezes intermittently and becomes unresponsive
FAQ for Samsung mobiles. Learn more about “After upgrading the software, my S10+/S10e device is intermittently frozen and unresponsive”. with Samsung Support.
Material
While charging Galaxy s10 popup about unplugging charger
FAQ for Samsung mobiles. Learn more about “While charging Galaxy s10 popup about unplugging charger” with Samsung support.
Settings
Is it impossible to read and write NFC tags in my Galaxy S10 series when using an LED case?
FAQs for Samsung mobiles. Learn more about “Can't read and write NFC tags in my Galaxy S10 series when I'm using an LED case?” with Samsung Support.
Battery
My S10+/S10 battery drain is significantly increased after updating software (firmware) for biometric security patch
FAQ for Samsung mobiles. Learn more about "My S10+/S10 battery drain is significantly increased after updating software (firmware) for biometric security patch." with Samsung Support.
Lock
I think my Galaxy A50 device is unlocked by unregistered fingerprint.Why is this
FAQ - Galaxy A50 device is unlocked by unregistered fingerprint.
Application
Gmail notification sound does not sound when new mail arrives even if the notification style is set to sound.
FAQ for Samsung mobiles. Learn about "Gmail notification sound does not sound when new message is received, even if notification style is set to sound". with Samsung support.
Camera
When shooting with the front camera, the light seems to fade at the bottom.
FAQ for Samsung mobiles. Learn about “When taking a picture with the front camera, the light seems to fade at the bottom.” with Samsung Support.
Software update
“Phone is starting...” screen - S10+/10/S10e
FAQs for Samsung mobiles. Learn more about the “Phone is starting...” screen with Samsung support.
Camera
After software update, shot suggestions not showing automatically as advertised?
FAQ for Samsung Mobiles. Learn more about “After software update, shot suggestions are not automatically displayed as advertised?” with Samsung Support.
Settings
My Galaxy S10 screen randomly wakes up in a pocket or bag
FAQ for Samsung mobiles. Learn about “My Galaxy S10 screen randomly wakes up in a pocket or bag” with Samsung Support.
Software update
My fingerprint is not recognized correctly on my Galaxy S10+/S10 even though I performed a software upgrade
FAQ for Samsung mobiles.Learn more about “My fingerprint is not recognized correctly on my Galaxy S10+/S10 even though I performed a software upgrade”.with Samsung Support.