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  • Plantronics - Savi 8220 Office Wireless DECT Headset (Poly) - Dual Ear (Stereo) - Compatible to connect to PC/Mac or to Cell Phone via Bluetooth - Works with Teams (Certified), Zoom

Plantronics - Savi 8220 Office Wireless DECT Headset (Poly) - Dual Ear (Stereo) - Compatible to connect to PC/Mac or to Cell Phone via Bluetooth - Works with Teams (Certified), Zoom

I purchased the Savi 8200 series (specifically the 8220, Mocrosoft P/N: 207326-01) for my home office. I am in Technical Support and on the phone between 7 and 10 hours a day constant. At my previous employer I had the Savi 720 series and was pretty happy with everything. With the new employer, same responsibilities and same phone time. The Savi 8220 offered stereo speakers on the headset as opposed to the 720 series of binaural speakers. Connecting to computer and cell phone was easy/quick. I downloaded the Plantronics Hub so that I could maximize all the features that Plantronics offers. Once everything has been set up, it's time to start taking calls. I had changed several settings to my personal preference, but found it frustrating that when I answered a call by pressing the talk button on my headset, the call was answered and then disconnected. I had to use a combination of buttons on the base station and the cell phone Bluetooth connection to change the headset audio. When I changed the settings in Plantronics Hub it didn't seem to make any change and still frustrating. After a week, I finally broke down and called Plantronics customer service and spoke to Jay. He was very knowledgeable and helpful. He walked me through changing a few settings and wanted to test the settings that were changed by calling me back (good idea) to make sure everything was working fine. The light on the base station for connecting to the computer was flashing red after hanging up. Thinking something was still wrong, I unplugged the power cord and micro USB cable for a few seconds with the headset resting on the base. When I reconnected the power cable and the micro USB connection cable, everything seemed to be "normal". Jay called back literally 10 seconds later. I was very hesitant to press the talk button on my headset because every time it answered the call and immediately hung up on the caller. I pressed the headset button and like magic the call was answered and everything worked perfectly as it should. The headset has excellent audio quality (almost too good) and I can hear my technicians and customers without any issues. The range of the radio connection between the headset and the base is insane... I am able to walk through any room in my house and all around my property outdoors without losing connectivity or quality. The ANC (Active Noise Cancellation) works very well. The quality of the headband is far superior to the old Savi 700 and 720 series. It is comfortable and fits well. I move a lot and the headphones don't seem to move and fall off either. Battery life is really good. After 9 hours, there is still more than 50% to 75% battery life left. I highly recommend this headset to anyone on the phone all day who needs to use their hands for other tasks besides holding a handset. Combined with great customer service, this is one of the best multi-function headsets I've used and have done for almost 20 years. Great job Plantronics!!