Plantronics - Savi 8220 Office Wireless DECT Headset (Poly) - Dual Ear (Stereo) - Compatible to connect to PC/Mac or Mobile via Bluetooth - Works with Teams (Certified), Zoom

I purchased the Savi 8200 series (specifically the 8220, Mocrosoft P/N: 207326-01) for my home office. I am in Tech Support and on the phone 7-10 hours a day constant. At my previous employer , I had the Savi 720 series and was pretty happy with everything. With the new employer, same responsibilities and same phone time. The Savi 8220 offered stereo speakers on the headset as opposed to the top 720 series. -binaural speakers. Computer and cell phone connection was easy/quick. I downloaded the Plantronics Hub so I could maximize all the features that Plantronics has to offer. Once everything is set up, it's time to get started take calls. I had changed several settings to my personal preferences, but found it frustrating that when I answered a call by pressing the talk button on my headset, the call was answered and then disconnected. had to use a wetsuit Due to buttons on base station and cell phone bluetooth connection to change headset audio. When I changed the settings in Plantronics Hub it didn't seem to make any change and still frustrating. After a week , i finally cracked and called plantronics customer service and spoke to jay he was very knowledgable and helpful he walked me through how to change a few settings and wanted to test the changed settings reminding me (that's a good idea) to make sure everything was working fine. The light on the base station for connecting to the computer was flashing red after I hung up. Thinking something was still wrong, I I unplugged the power cord and micro USB cable for a few seconds with the headset resting on the base. When I plugged the power cord and micro USB connection cable back in, everything seemed to be "normal". called back literally 10 seconds later. I was very hesitant to press the talk button on my headset because every time it answered the call and immediately hung up on the caller. I pressed the headset button and like magic the call was answered and everything was working perfectly as it should. The headset has great audio quality (almost too good) and I can hear my technicians and customers without any issues. The range of the radio connection between the headset and the base is insane...I'm able to walk through any room in my house and all around my property outdoors without losing connectivity or quality. The ANC (Active Noise Cancellation) works great. The quality of the headband is far superior to older Savi series 700 and 720. It's comfortable and fits well. I move around a lot and the headset doesn't seem to move and fall off either. Battery life is really good. After 9 hours there's still more than 50% left at 75% battery life. I highly recommend this headset to anyone who is on the phone all day and needs to use their hands for other tasks besides holding a handset. Combined with great customer service, this is one of the best headsets all-in-ones that I've used and have done for almost 20 years. Great job Plantronics!!