Logitech Wireless Gaming Headset G930 with 7.1 Surround Sound, Wireless Headphones with Microphone

I have never been so disappointed with a Logitech product before. First the good points. The sound quality is excellent, no one has ever had a problem hearing me. I never got a 10 hour charge on the batteries as advertised, but I got 5 or 6 at first. They're comfortable, they don't weigh too much, they wrap securely around my head without being too tight, and they do a good job of blocking outside sound. They give you a really long USB cable with a base that you can wrap it around to make it shorter to your liking. At first it really seemed like a fantastic product. Then came the problems. Right off the bat, I noticed he was having trouble staying logged in. Probably 5-6 times a day it will give a short beep and lose connection for about 5-10 seconds, then double beep and reconnect. Since it always reconnects on its own, it's not bad enough for me to have returned the product, but in the 7 months or so that I've owned it, it's started to make me hate the thing. It was frequent enough that I would often have to rewind a movie or show I was watching, or miss an important moment in a video game, or have to ask someone to repeat themselves when I was on a work call. It wouldn't be so bad if it only happens when using the wireless headphones, but it has this problem even if you have the USB cable plugged in, because it seems to only use that cable for charging and doesn't not send data over USB like their wireless mice. Worse still, about once or twice a week it will start emitting a low humming sound which gradually turns into a deafening buzzing sound. Sounds a lot like feedback, but it happens even if the mic is muted, so I have no idea what the problem is. Turning the headset off then back on a few minutes later solves it, but if you quickly turn it off and on again it's still there, you really have to wait a few minutes which is absolutely unacceptable if you're using this thing for a work call . Battery life deteriorated rapidly. I know rechargeable batteries have a limited lifespan, but I expected them to be at least decent until I was past the warranty period, but I've only had them for 7 months . I feel like it only lasts 2.5-3 hours after charging overnight now. I'll have to do a test and come back and edit this with specific results. The last straw was the mechanism that keeps the good helmet tight and in place broke. Since they wrap quite securely around my head and ears, I usually remove the headset by grabbing the right side and pulling it off my right ear, then sliding the headset off my head. Apparently the piece of plastic used there was overstretched as it broke and flew across the room one day leaving the good helmet loose and making the product more comfortable or secure around my head. (Picture of broken product attached to this review) I'm still well within the warranty period so I decide to RMA these things and hope for better results with the replacement. Logitech support, which was amazing, apparently took a real dive. Here is my support horror story: I opened my first support ticket 10 days ago, no response. I did a live chat a few days later, the agent said he was going to get me an RMA and he would hold on, then I was kicked out of the live chat for taking too much time responding to the agent even though he told me to “hold on” while he processed my RMA. There was no way for me to get back into the live chat or even start a new live chat under the same support ticket, so I had to open a new ticket and start a new live chat with a different person, explained the situation to her, she said she had spoken to the other agent and he was going to handle my RMA request and I would get an email within the hour. I waited 2 days and never received the email (spam checked etc) so I called their support phone number. Unfortunately during this call the headphones started making this big buzz/feedback and I had to turn them off, and I guess while I wasn't answering the agent hung up on me. So another 2 days later I tried a live chat again and got that first agent, and sent him back to the previous ticket and chat and he said he didn't know why the RMA hadn't gone through before but their new system has some bugs that haven't been fixed. He started the process again, but this time we had to make sure to keep talking while he processed the RMA. He would type something like "I'm typing this so the cat doesn't kick us out" and I would respond with "I'm replying for the same reason". This exchange lasted 36 minutes (I have the chat logs), which was going to make me late for a meeting, so I had to get in my car, remote control my computer via my phone, and every few minutes type something in live chat so I don't get fired and start all over again while driving. Finally, he told me that my RMA had been processed and that I would receive an email within the hour. I never received that email either. I wait another two days and try another live chat. I explain to the new agent, give her all my pending support tickets for reference, she apologizes, says she will escalate this and says someone should contact me within 48 hours. I say, "Okay, what should I do if no one contacts me? Because it keeps happening." She responds, and this is a direct quote, saying “I'll make sure you get a response on this. 48 hours later, no one has contacted me. I try the phone support again (I'm using my cell phone this time because I can't trust this headset), and I tell the agent all of the above and give him all my various tickets. pending support (I now have 7 pending support tickets for this issue, as there is no way to open a live chat under an existing ticket and starting a new live chat creates a new ticket). The agent on the phone says "wow that's a real mess" and I agree. He promises to email me and stays on the phone with me, I get it instantly, proving I'm capable of receiving emails from Logitech support. The email asked for a bunch of info they already have because I registered my product to my logitech account and provided proof of purchase and a picture of the problem and everything in my first support ticket , but I filled it in again and answered. It was yesterday. One of my 7 support tickets so far says “RMA pending”. I'm still waiting for the actual RMA, in which case I'll have to ship my product to them and wait for them to ship me a new/refurbished product. Hopefully that's the kind of support experience I expect from Comcast, not Logitech.