Logitech G933 Artemis Spectrum – Wireless RGB 7.1 Dolby and DTS Headphone Surround Sound Gaming Headset – PC, PS4, Xbox One, Switch, and Mobile Compatible – Advanced Audio Drivers – Black

I'm generally a big Logitech fan, but this experience really confused me. I enjoyed the helmet very much - when it worked. I am now about to be on my second replacement, and although they eventually get back to you, the helmet seems to me in my experience to be poorly constructed. 2 of them broke down on me due to obvious manufacturing defects as nothing abnormal happened to the mic. I'm just disappointed in the lack of build quality as it failed twice, and it wouldn't really be an issue for me if customer service was something I could be happy with. However, as is probably obvious to those of you reading now, the service leaves a lot to be desired. Both times I opened a ticket with them about the two separate failures which they took over a week to respond to, even after trying to escalate. Luckily the first time I had a backup helmet, but it was old and failed now. After finally responding this time, where I made it very clear that it was a hardware issue and not a software issue or a configuration issue or a driver issue, they still replied giving me all the advice I literally said I had already tried. My problem this time is that the mic only works if it's in a very specific position, which is really annoying. I made it very clear, but it's obvious to me that they are NOT reading the tickets. Whether it's due to high volume or simply a lack of attention, either response is less than stellar. They finally offered it to RMA after about a month of waiting, but again didn't read any of the questions I had as I asked things back and forth (assuming he didn't it's not just a bot/copy-and-paste, which it certainly seems to be). I asked if it was possible to do some form of advance exchange RMA and they completely ignored it, more than likely because they didn't read it. Totally unacceptable, whatever the answer. The answer, if you couldn't guess by now based on the rest of their service, is no. They require you to send it in and basically wait 3-4 weeks to get it back. I can't beat them too hard for this as many companies still do this but more and more companies are offering advance exchange RMA's even though they need your card number in the case of not returning it in time, so the downside isn't there. I use the headset for business/personal use and it will require me to buy a new headset in the meantime, or do something like that to fill me up until I get it back. At this point, I'll probably buy another helmet and just keep the RMA as a backup, because I'm sick of trying with their service. It was really frustrating. I'm also going to list the pros/cons as far as operation goes as my goal isn't entirely to shred the product but rather the service and the fact that it failed 2 times which completely removed any possibility of buying a Logitech headset in the future. Pros: - Good sound quality (see update below for more up-to-date information on this) - Simple to set up/use - Easy to understand and use controls - Good system for hardware muting - RGB lighting easily customisable, although fairly standard at this level today - Simple to carry around thanks to the dongle stored in the headset itself Cons: - Range could be better, especially if there are walls between you and the dongle. Not a terrible range, but can be frustrating because sometimes if you're 10-15 feet away you can only hear if you turn your head in the right direction. - The plates covering the battery/USB dongle holder are a little loose and can sometimes come off if bumped. This is to save battery, but the notification of it being on/off can be quite annoying at times - I find they can start falling off your head easily, forcing you to grab them as it's a bit loose, even if you have it tight around your head. The earcups don't really sit tight around the ears, but that's because they're for comfort, which they manage to do. That's about it for this review. Hope I don't sound too bitter, but it's definitely worth noting how poor the service is and how hard you'll find it to get good support if something goes wrong, which, again, in my personal experience has been much more likely than it should. I could definitely be the outlier, but subjectively from my personal experience, I would give an overall rating of 1 just because it now feels like a waste of money. UPDATE: Wanted to pass as it looks like this review was some attention and added a bit more information. As much as I'd love to rate this higher and give it a nice pass, I finally gave up on headphones. Once I got the replacement described above, I left it in the box for a while, as I actually got another headphone as a replacement, just to keep this one as a backup. I eventually started using it again due to issues with the other (non-Logitech) headset (it never stops!) and it worked fine...for a while. It's still in working order and I'm NOT looking for a new or another RMA, but here's my experience with Artemis Spectrum G933 #3: After about a month of use, the quality of the headset's mic seems to be just fine. terrible. All my friends would complain about it or talk about it when talking about VoIP services. The headphones also have a frequent buzzing/ticking of a clock-like noise in the left atrium. The noise is subtle and not really a problem when other sounds are playing, but again that speaks to me of the quality as I'm on 3rd! Between these 2 issues, I just ended up buying Logitech headsets; I had too many problems with them. Unfortunately, I would avoid. Personally, I ended up buying a Blue Yeti Blackout Edition so I could get a much higher quality mix (which, to be honest, is expected with a desktop mic anyway) and stop relying on the mic of this damn helmet! I still use it quite often for the sound and I'm tempted to raise it to 2 stars because I clearly find it useful, but I must say that I regret the purchase and for this reason I leave it in 1. I hope future helmets will be far superior, but I'll never know.