Logitech G933 Artemis Spectrum - Wireless RGB 7.1 Dolby and DTS Surround Sound Gaming Headset - PC, PS4, Xbox One, Switch and Mobile Compatible - Advanced Audio Drivers - Black

I'm generally a big Logitech fan, but this experience really put me off. I enjoyed the headset a lot - when it worked. I'm now about to be on my second replacement, and although they are ending per you answer, the headphones seem to me from my experience to be poorly built. 2 of them broke down on me due to obvious manufacturing faults as nothing abnormal happened to the mic. I am just disappointed in the lack of build quality as it has failed twice, and it wouldn't really be an issue for me if customer service was something I could be happy with. However, as is probably obvious to those of you reading now the service leaves a lot to be desired. Both times I opened a ticket with them about the two separate failures which they took over a week to respond to even after trying to 'climb.Fortunately, the first f Oh, I had a spare helmet, but it was old and failed now. After finally responding this time, where I made it very clear that it was a hardware issue and not a software issue or a configuration issue or a driver issue, they still replied giving me all the advice I literally told them I had already tried. My problem this time is that the mic only works if it's in a very specific position which is really annoying. **.I made it very clear, but it's obvious to me that they are NOT reading the tickets.Whether it's due to high volume or just lack of attention, either answer is less than stellar. They finally offered it to RMA after about a month of waiting, but again didn't read any of the questions I had as I asked things in our back and forth (in assuming it's not just a bot/copy and paste, which certainly seems to be). I asked if it was possible to do some form of early exchange RMA and they completely got it ignored, more than likely because they haven't read it. Completely unacceptable, regardless of the answer. The answer, if you couldn't guess by now based on the rest of their service, is no. They demand that you send it in and basically wait 3-4 weeks to get it back. I can't beat them too much for this because many companies are still doing this but more and more companies are offering advance exchange RMAs even though they need your card number in case of not returning it in time so the downside is 't there. I use the headset for business/personal use and it will require me to buy a new headset in the meantime, or do something like that to fill me up until I get it back. At this point I'll probably buy another helmet and just keep the RMA as a backup because I'm sick of trying with their service. It's been really frustrating. I'm also going to list the pros/cons as far as operation goes as my goal isn't entirely to shred the product but rather the service and the fact that it failed 2 times which completely removed any possibility of buying a Logitech headset in the future. Pros: - Good sound quality (see update below for more up-to-date information on this) - Simple to set up/use - Easy to understand and use controls - Good system for hardware muting - RGB lighting easily customisable, although fairly standard at this level today - Simple to carry around thanks to the dongle stored in the headset itself Cons: - Range could be better, especially if there are walls between you and the dongle. Not a terrible range, but can be frustrating because sometimes if you're 10-15 feet away you can only hear if you turn your head in the right direction. - The plates covering the battery/USB dongle socket are a little loose and can sometimes come loose if bumped. This is to save battery life, but the notification of it being on/off can be quite annoying sometimes - I find they can start falling off your head f easily, forcing you to grab them as it's a little loose, even though you have it tight around your head. The ear cups don't really stay tight around the ears, but that's because they're for comfort , which they manage to do. That's about it for this review. Hope I'm not sounding too bitter, but it's definitely worth noting how poor the service is and how hard you'll find it. getting good support if something goes wrong, which again in my personal experience has been much more likely than it should. I could definitely be the outlier, but from a subjective perspective based on My personal experience I would give an overall rating of 1 just because it now looks like a waste of money.UPDATE:I wanted to pass as it looks like this review got some attention and add a bit more info .As much as I'd like to rate this higher and give a nice achievement, I finally gave up on the helmet.Once I got the replacement described above, I left it in the box for a some time, because I actually got another helmet as a replacement. t, just to keep this one as a backup. I eventually started using it again due to issues with the other (non-Logitech) headset (it never stops!) and it worked fine. .. for a while. It's still in working condition and I'm NOT looking for a new or another RMA, but here's my experience with Artemis Spectrum G933 #3: After about a month of use, it seems the quality headset mic is just terrible. All my friends would complain about it or talk about it when talking about VoIP services. noise is subtle and not really a problem when other sounds are playing but again this speaks to me about the quality as I'm on 3rd! Between these 2 issues I just ended up buying headphones Logitech; I've had too many problems with them. Unfortunately, I'd avoid them. Personally, I ended up buying a Blue Yeti Blackout Edition so I could get a much higher quality mix (which, to be honest, is expected with a desktop mic anyway) and stop relying on the mic of this damn headphones! I still use it quite often for sound and I'm tempted to raise it to 2 stars because I clearly find it useful, but I must say that I regret the purchase and for this reason I leave it in 1 I hope future helmets will be far superior, but I'll never know.