Turtle Beach mic not working [SOLVED]
Numerous
Turtle Beach
users report that their
helmet
Microphone is not working properly — it is not recording any sound!
Fixes to try
You may not have to try them all. Just scroll through the list until you find the one that's right for you.
Check your microphone settings
Update your audio drivers
Troubleshoot hardware issues
Method 1: Check your microphone settings
Your Turtle Beach microphone may be disabled or not set as the default device on your computer. Or the microphone volume is set to a very low value so that it cannot clearly record your sound. To check these settings:
1) Hold down the Windows logo
key
and
press the R
key
on your keyboard at the same time to bring up the Run dialog box, then type "
control
" and press
Walk in
.
2)
In the Control Panel, select
Big Icons
of
Seen by
scrolling menu.
3)
To select
Ring
.
4)
Select the
Registration
tab, then right-click on any empty spot in the device list and check
Show deactivated devices
.
5)
Right click on the
Headset
and click
To permit
.
6)
Right-click again and select
Set as default device
.
7)
Right click
Headset
and click
Properties
.
8)
Click it
Levels
tab, then drag the volume slider up.
greater value
.
9)
Click on
Okay
, then click
Okay
.
Now that your headset's microphone is enabled and set as the default device and you've increased your microphone volume, try it and see if it works. If it does, then you've solved the problem.
Method 2: Update your audio drivers
Your Turtle Beach headset's mic will not work if you are using an incorrect or outdated audio or headset driver, so you should update the driver to see if that fixes the problem.
You can update your driver manually or automatically. The manual process is time-consuming, technical, and risky, so we won't cover it here. We also don't recommend it unless you have excellent computer knowledge.
On the other hand, updating your driver automatically is very easy. Just install and run
Easy driver
, and it will automatically find any devices on your PC that need new drivers and install them for you. Here's how to use it.
1)
To download
and install
Easy driver
.
2)
To run
Easy driver
and click on the
scan now
button.
Easy driver
will scan your computer and detect any driver issues.
3)
Click it
Update
button next to your audio device or headset to download the latest and correct driver for it.
You can also click on the
Update all
at the bottom right to automatically update any outdated or missing drivers on your computer. (This requires the
Professional version
— if you don't already have it, you will be prompted to upgrade when you click
Update all
.)
Once you have updated the driver for your Turtle Beach headset, restart your computer. Then connect again and see if the microphone works.
Method 3: Troubleshoot hardware issues
If your headset microphone still isn't working, it's likely that there are hardware issues with your computer or your headset. In that case, there are a few things you need to do.
First try to connect your headset to
another port
on your computer. This will fix any issues you may have with the port you are using.
If changing the port doesn't work for you, connect your headset to
another computer
and see if that fixes your microphone. If so, you should contact your computer vendor for advice.
If none of the above helps, the problems may be with your headset. Next, you should contact Turtle Beach for assistance or to have your headset repaired.
helmet
microphone