Install Windows Mixed Reality software

Install the Windows Mixed Reality software

09/15/2020

3 minutes to read

h

v

you

Applies to:

Windows 10

In this article

Get the Mixed Reality Portal p>

Launch Mixed Reality Portal

Once you've plugged in your Windows Mixed Reality Headset and the driver has successfully installed, the Mixed Reality Portal (MRP) will automatically launch on your desktop. If the portal does not launch, you can still open the mixed reality portal from

Start > Mixed Reality Portal

. Once the portal has started, select

Begin

In the Mixed Reality Portal you can:

Show a live feed of the view in your headset (Windows Mixed Reality Ultra only) by selecting "Stop Preview" or "Start Preview". You can also turn preview on and off from the mixed reality start menu.

Check the status of your headset and controllers. Select "Menu" to see all information.

Configure new controllers. Select

Menu > Configure Controllers

.

Enable or disable the limit. Select

Menu > Border On/Off

. (If you turn it off, you'll need to stay in one place for added security.)

Create a new boundary. Select

Menu > Run Setup

.

Access your mixed reality photos. Select

Menu > View mixed reality photos

.

Get mixed reality apps and games. Select

Menu > Get mixed reality apps

.

Download Windows Mixed Reality

Windows Mixed Reality is 1GB in size, and your download times will vary depending on your internet connection. If you encounter a message saying "We were unable to download the mixed reality software", check out these

troubleshooting steps

.

General troubleshooting

If you're having trouble or getting an error message while using the Mixed Reality Portal, try these solutions.

Restart Windows Mixed Reality

Disconnect your headset from your PC (both cables).

Restart your PC, then reconnect your headset.

Make sure your PC recognizes your headset

If restarting doesn't work, make sure your headset is recognized by your PC. Select Start, type device manager in the search box, and then select it from the list. Expand Mixed Reality Devices and see if your headset is listed.

If it's not listed, try the following:

Plug the headset into different PC ports, if available.

Check for the latest software updates from

Windows Update

.

Uninstall and reinstall Windows Mixed Reality:

Select

Settings > Mixed Reality > Uninstall

.

Unpair your motion controllers: select

Settings > Devices > Bluetooth & other devices

. Select each controller, then select

Delete device

.

To reinstall Windows Mixed Reality, reconnect your headset to your PC.

Here are some things to try

error messages

that you might see.

If you see this message

Try this

Check your USB cable

Connect your headset to another USB port (and make sure it's SuperSpeed ​​USB 3.0). Also try removing extension cords or hubs between the headset and the computer.

Check your monitor cable

Try the following steps:

Connect your headphones to a DisplayPort 1.2 or later, or HDMI 1.4 or later. Make sure the port matches the most advanced graphics card in your PC.

If you're using an adapter, make sure it's 4K compatible

Try using another HDMI port p>

If you have an external monitor plugged into an HDMI port, try plugging it into a DisplayPort instead and use the HDMI port for your headphones

An error has occurred

Follow the general troubleshooting steps above.

Review and accept the terms and conditions

To continue the configuration, you must have 2 GB of free space on your PC. Review and press

I accept

the terms and conditions to continue

Compatibility check

The next step is the compatibility check. The Mixed Reality Portal will verify that your PC is compatible with Mixed Reality.

The green ticks

mean your PC has passed the required item!

Orange

triangles mean there may be issues with your PC for the given requirement. If you are having issues, you may need to troubleshoot or upgrade your PC.

Red

The Xs mean that your PC does not meet the requirements for the specified item.

You will see a “Getting ready to install” message on your screen with a spinning icon, which should only take a few moments:

See as well

Ask the community

Contact us for assistance

Installation troubleshooting

Setup Troubleshooting

Configure Windows Mixed Reality