How To Fix Plantronics Headset Echo

Echo in headphones is common and can usually be solved with a few adjustments. There are two forms of echo that can occur.

You hear an echo

Your caller hears an echo

Both can be extremely frustrating. If you have an important phone call and can't concentrate because you hear every word in your headset, it may not be worth using the headset.

The same goes for the caller. If they keep hearing their own voice as they speak, it can be a frustrating experience.

That being said, I have the solution for you.

In this guide, it will be a challenge for me to provide the exact fits for each model of Plantronics headset you would use. If this guide does not solve the echo problem on your Plantronics headset,

and we can help you further.

Plantronics wireless headset echo correction

#1 Adjust phone or computer volume

First, if you're using a corded desk phone, start with

lower the phone volume by 50-70%. When your phone volume reaches 100%, that alone can cause echo or distortion.

If you are using your Plantronics headset on a computer, adjust the headset volume on your computer down to 50-70% as well. You may also have sidetone on and may want to turn it off to avoid echo.

How to enable/disable sidetone

#2 Adjust the volume on your Plantronics

If you're using a Plantronics wireless headset, chances are you have volume controls on the headset as well as the charging base. One of the most common cases of echo is caused when these volumes are too high.

How To Fix Plantronics Headset Echo

Refer to your headphones manual to find your volume controls.

Adjust your microphone volume while charging base (some models have a number you adjust, others have a minus button you click)

Adjust the speaker volume on the charging base.

Adjust the volume on your headphones several times

If you have trouble hearing and being heard, adjust your volumes one at a time until you are at a comfortable volume.

For example:

Adjust the volume once on your headset, boost your phone's volume up to 60%, Adjust the mic setting on your charging base with one click. Keep testing until you find the right balance and the echo from the Plantronics headset disappears.

#3 Make sure the compatibility dial is correct

If you are using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. Usually 1-4 or AG. If this setting is disabled, you will get an echo, poor sound quality, or no sound.

Models with the AG compatibility dial, as standard, should be set to A. If connecting to a Cisco desk phone, typically your Plantronics wireless headset will need to be set to D if not using an EHS cable or Lifter.

Plantronics Wired Headset Echo Adjustment

When it comes to wired and echo headphones, there will be less troubleshooting you can do, but here are some steps you can take.

When connecting to a desk phone you will either have a direct connect cable or a headphone amplifier. If you have a direct connect cable, you will want to lower the volume on your phone until the echo is not heard. If you're having trouble hearing now, the only other solution for you is to get a headphone amplifier, which allows you to balance the volumes.

When connecting to a computer you may need to disable sidetone or in your computer softphone there should be audio settings for your microphone and speaker. Make sure the automatic microphone adjustment is turned off and lower your microphone volume until the Plantronics headset echo problem stops.

if you still have echo.

Summary

One of the most common troubleshooting we help our customers with is echo resolution. Sometimes it might seem like a process when you need to make those settings adjustments, but when it's done, everything goes perfectly from there. So before you throw away or stop using your headset, follow these steps to get rid of Plantronics headset echo and you'll enjoy your headset for many years to come.